Browse what our clients have to say about us.
"Truly a phenomenal experience, a professional team that goes WAY above and beyond the call of duty. They are partners to you personally throughout, responsive, diligent, and honest. After years of bad searches with bad agents, we finally found a perfect team! We bought with them representing us through a complicated transaction, and they helped us through every step of the way. When we sell our fantastic new home years from now – we will be sure that Jerry and Rachel are the ones to sell it they are the best! (Oh, and a FANTASTIC marketing team – so that’s another reason to list your property with Jerry and Rachel – they send out great sales updates and tell you what’s available without fail every week – great bonus!)"
"Dear Jerry and the gang! We were very satisfied with the time and manner in which you worked with us. Right away you identified our needs and taste and we always saw houses that we liked and that we considered to be potential homes. Everything was done at the right pace and with all the necessary information. During Escrow, everything was presented by your team professionally and we felt we were always well informed throughout the entire process. You made life very easy for us. More importantly, you were always very attentive and found all the answers to our questions."
"We have used Jerry and Rachel as our RE agent representing us as buyers and also as sellers. Jerry has an extensive knowledge and familiarity of the PicFair (and surrounding) areas. Jerry is uber professional and diligent, and is always responsive to our calls and questions. His agency’s marketing work is the best and he will truly have your best interests above anything else. We are very happy with the service we have gotten from Jerry and Rachel and would undoubtedly recommend them for your property buying and selling needs. Thanks Jerry and Rachel!"
"I wanted to hire Jerry and Rachel Hsieh for many years after attending a number of open houses prior to selling my home with them. When I was in the market looking to buy a home in Mid City, Jerry and Rachel always had the most professional open houses with the best marketing materials. Even before they had our business selling our home, Jerry and Rachel offered advice, tips and recommended improvements that we should undertake in order to get the most return for our home sale. Jerry and Rachel’s staff (Nicholle & Amanda) were extremely helpful and attentive during the entire process from open houses to finalizing the sale of our home. Jerry and Rachel truly understand the market and the nuances of the Mid City/Pico Fairfax area and truly helped us get the price that we wanted for our home sale. The entire staff is friendly and easy to work with. Without hesitation, I would recommend Jerry and Rachel to buy or sell your home."
"Jerry and Rachel, you always came prepared with properties, had done your research, and you put in 110%. Though you always had a game plan to keep things efficient, you were always flexible enough to add in properties I had heard of or ones that looked interesting as we drove by. I went to Australia one day after my offer was accepted. Jerry took care of everything while I was gone for 5 weeks. He was there for every inspection and also managed to get me quotes on repairs and renovations! We were in constant phone and email communication so I did not feel like I was left out of the loop. Not only did he have everything organized for me, but he managed to get a LARGE CREDIT from the seller. I even found NewHomesLA.com’s website to be of assistance. The listings for services and tradesman was a fabulous resource – a quick and easy starting point for quotes or information."
"We interviewed several different agents before we decided to have Jerry and Rachel sell our home. Jerry’s expertise, professionalism, and warm personality made him the obvious choice. He gave us expert advice as to how to spruce up our home in the most cost-effective way, and our trust in his experience really paid off. Jerry is hardworking and always available. No question or response was ignored; in fact, Jerry often went above and beyond to look after our best interests. Within a day of signing with Jerry, he had our home professionally photographed, listed on the MLS and every real estate website (including an amazing website he created just for our house!), beautiful flyers printed, and open houses scheduled! After only seven days on the market, Jerry had a qualified buyer and a sales price well above what we were asking! Jerry then guided us through the inspections and escrow process until we closed. It is rare to find someone who not only meets but exceeds your expectations. We are very thankful for finding Jerry and wholeheartedly recommend him for all your real estate needs!"
"My wife Cherie and I actually met Jerry completely by accident one day while viewing an open house. But what a happy accident it was! He and Rachel have gone above and beyond our expectations. He was very mindful and helpful in guiding us through the sale of our condo and finding the perfect buyer at the price we wanted. Simultaneously he helped us get into a new home and skillfully negotiated terms in which we could stay in our old place while making the transition into the new home. I later learned from the sellers agent that it was Jerry’s outstanding reputation that convinced the seller to accept our bid despite multiple offers. I guess it really does come down to who you know. Jerry always had our back when it came to fighting for us and protecting our rights as buyers and sellers. He often took my calls after hours to answer any questions or dilemmas we encountered in both of our estate transactions. Jerry works very hard to make sure the stress of buying a home is both pleasant and enjoyable. He was always mindful of our budget and desires to remain in Culver City. He always presented keen strategies and ideas on how to accomplish our dreams and desires within reason and not getting caught up in the hype. I highly recommend this team if you are a first time buyer or in need of an agent who really cares about finding you the right home for your money. Thank you both for helping us begin a new chapter in our lives!"
"Jerry helped us buy our first home four years ago, and when it came time to sell that same home, we knew immediately that Jerry was our guy. We had a tough scenario. We had already put in a contingent offer to a new place, and we HAD to sell within 21 days and close escrow within 60 days. (The average sale time in our area was about two months at that point.) Jerry was a miracle worker. We sold our place the day after our first open house and closed escrow within 36 days. And we managed to do a concurrent close on our new place as well. Jerry, Rachel, and their whole team were communicative throughout the whole process. They created a custom website and had a professional photographer shoot beautiful photos of our place. Jerry had wonderful advice for our new place, even though he wasn’t our buying agent (we went with the seller’s agent, a decision we totally regret). I would highly, highly recommend Jerry and Rachel."
"The Jerry & Rachel team were absolutely amazing throughout the process of selling our condo! As first time sellers, we had many questions, and they promptly, patiently, and expertly assisted us from our first conversation until closing. Everyone on the team that we interacted with (Jerry, Rachel, David, and Oliver) was highly capable, friendly, and professional. After seeing the work the Jerry & Rachel team did on our neighbor’s condo, we were blown away. Jerry visited our home and we immediately knew we were in great hands. We gladly accepted his recommendations for pre-listing improvements to the home and were thrilled with the contractors and stagers (DeKor) he referred us to. We highly recommend them and look forward to working with them again in the future! Thanks!"
"I was looking to sell my apartment building and I was looking for a good west side agent. Jerry and Oliver were recommended to me by a friend that sold one of his building through them and insisted that I go with them. I met with them at a coffee shop and they really understood the “business” of owning buildings and how to position the property properly. I asked them how they would market it and how to price it. They did not give me a overly inflated price and because they weren’t trying to “sell” me, I gave them the listing. We had a few issues that came up and they dealt with them quickly and smoothly. I cannot recommend them highly enough. "
"We couldn’t be happier with the professional expertise and support we received from Jerry and Oliver while searching for our perfect property. They were so engaged with the process always ready with advice and local information which was so helpful to us being new to L.A. We would recommend their exceptional service, they are experts in their field. Thanks again for our successful outcome! "
"I couldn't have been happier with Jerry as an agent. He made escrow one of the smoothest and stress-free purchase situations I have ever been in. His people skills (with other agents, with me, with inspectors, etc) are just top-notch. He really has a way with making people feel at ease, especially his clients. I knew I was in constant good hands with Jerry by my side. And Rachel is amazing for all the behind-the-scenes work she does. They are truly a perfect partner."
"I chose Jerry and Rachel among several similarly qualified and reputable realtors because they knew my neighborhood best (Picfair Village) and in my experience, the best salespeople sell what they know. My house was on the market a total of 6 days, after which I received multiple offers, all of them at or above the asking. Jerry and Rachel were knowledgeable, professional, responsive and above all, ethical. There were absolutely no strong-arm tactics, grand standing, over-selling or trying to obliterate the negotiating position of the buyer (who had her own realtor who had no problem stretching the truth in the presentation of facts and risking the entire deal by using cheap tricks and ploys, all of which are a total turn off to me). Instead, Jerry and Rachel do what all the best people in any business do, and that is rely upon facts and market factors like demand and available inventory, and draw upon their own experience in order to negotiate and close deals, including the one involving my home. I will always seek out and choose people like Jerry and Rachel, and so should you. "
"Jerry and Rachel are absolutely incredible to work with! They essentially found us our dream home in a price range that I thought would be impossible. As a first time buyer, I needed a lot of guidance, and they were there every step of the way to make sure the process was as clear and smooth as it could be. Couldn't be happier and love my new house! Thank you Jerry and Rachel!!"